Bombardier’s Support Success May Hide Bigger Challenges
Bombardier's claim of excellence in customer support raises more questions about its future in a highly competitive market.
2 months ago
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customer service
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Amazon’s AI gambit: innovative or a desperate play?
Is Amazon's latest AI move a brilliant strategy or a desperate attempt to retain its cloud computing lead? The company's commitment of $1 billion to embed its experts with clients raises questions about vendor dependence and the real motives behind this bold bet.
3 months ago